^{Highley Recommended, Inc.}

CM Home
CM Resources
SCM Policy
Help Requests
Release Procedure
Compatibility Matrix
Online Support
Make Process
Release Requests

Please provide the following information when requesting assistance.

Requestor Information:

• Name
• Work Phone
• E-mail

What is your problem priority?:

• Critical (all work is stopped: FIX NOW even if 2am on Saturday)
• High (fix within next few hours during business hours)
• Medium (this should be fixed in the next few days)
• Low (eventually it would be nice to have this fixed)

Describe your Problem to include logged failure diagnostics and ClearCase view being used.

Send information to Software Configuration Management.